1.- What is the maximum number of guest that can sleep at the Villa ?
24 guests sleeping on beds and 4 more sleeping on hide-a-beds,total 28 guests

2.-Where can we shop for groceries?
There are several large grocery stores In Playa del Carmen ( 12 miles south) . Among them : Walmart , Soriana , Sams and Chedraui. Cancun ( 30 miles north)has dozens of large grocery stores including Walmart, Sam’s Club and Costco. We can provide the service of prestocking the villa free of charge when the chef service is hired.

3.-Is the tap-water safe to drink?
No, the tap water is trucked in from Cancun and during the rainy season collected from the roof , therefore it is not safe to drink . Villa rentals include unlimited supplies of purified bottled water .

4.-Are there medical facilities, doctors or pediatricians readily available?
Yes, Amerimed Hospital in Playa del Carmen and Cancun are excellent .The property manager can recommend private doctors and specialists.

5.-How can I get Mexican pesos?
By using your credit card at any ATM machine in Playa del Carmen and Cancun. Otherwise, banks and money exchange offices in Playa del Carmen and Cancun can exchange your US dollars, Euros, (or other foreign currency) for pesos.

6.- What is the weather like?
You can check our current weather at Weather Underground or “click” the Cancun Weather link in the “Favorite links” at Villa Sol y Luna’s web site.

7.- When is the Hurricane Season ?
In the Southwest of the Caribbean the hurricane season normally starts in September and ends the second week of November.

8.- What is the refund policy if the villa is not available due to a hurricane ?.
Guest will have the option to choose either to reschedule their week or receive a full refund.

9.-Is the Villa rental stocked with basic seasonings and consumables?
Yes.

10.-Is there foodservice available?
Yes, check our website’s Food Service Section.

11.-Where can we buy liquor?
All grocery stores sell liquor in Mexico. The Villa is stocked with selected beverages that can be purchased directly through our on-site manager .

12.-What services are available at the Villa?
Chef
Car rental
Massage therapist
Babysitting
Grocery/alcohol stocking service of villa
Snorkeling
Scuba diving
Deep-sea fishing
Mayan ruin tours
Jungle tours
Cenotes tours
Airport transportation
…and more. Just ask our on-site manager for assistance.

13.-Is topless bathing allowed?
Yes, topless sunbathing is allowed. The villa offers total privacy to our guests.

14.-Are there a lot of beach venders hassling people on the beach?
No….absolutely none.

15.-Should I purchase travel insurance?
Emergency change of plans can always occur. Travel insurance is a good idea to protect your vacation investment.

16.-What documents do I need to travel to Mexico from the US?
Traveling to Mexico as a tourist does not require a visa for US citizens, but a valid passport is required.

17.-What documents do my children need to travel to Mexico from the US?
Children need proper identification just like their parents. A US Passport is recommended, but other US Citizenship documents such as a certified copy of a US Birth certificate, a Naturalization Certificate, a Consular Report of Birth Abroad, or a Certificate of Citizenship are acceptable.

In an effort to prevent international child abduction, many governments have initiated procedures at entry and exit points, including requiring documentary evidence of relationship and permission of the parent(s) or legal guardian not present for the child’s travel. Parents of minor children (under 18 years old) should carefully document legal custody prior to traveling to Mexico.

If a minor child is traveling with only one parent, the absent parent should provide notarized consent. If only one parent has legal custody, that parent should be prepared to provide such evidence to airlines and Mexican authorities. In cases in which a minor child is traveling to Mexico alone or in someone else’s company, then both parents (or the sole, documented custodial parent) should provide notarized consent. If a child traveling to Mexico has a different last name from the mother and/or father, the parents should be prepared to provide evidence to airlines and Mexican authorities, such as a birth certificate or adoption decree, that they are indeed the parents.

18.-Is there a US Embassy in Cancun?
There is a US Consular Agency in Cancun, part of the US Embassy to Mexico. The US Department of State provides information online for travelers to Mexico.

19.-Do I need to speak Spanish?
No , our on-site staff speaks sufficient english.